http://events.scoopasia.com/ The year's calendar of public and private events. Click on categories to the right to drill down by industry. en caroline@eontraining.com.sg Copyright 2012 2012-02-09T01:00:00+08:00 http://events.scoopasia.com/index.php/events/15th_annual_hr_technology_conference_expo/ McCormick Place - Chicago Business
Date: 8 October 2012 - 10 October 2012

Venue: McCormick Place - Chicago

Country: United States


Contact Person: Christine Shaw

Email: cshaw@lrp.com

Tel:

Registration Website: http://www.hrtechnologyconference.com ]]> 2012-10-08T01:00:01+08:00 http://events.scoopasia.com/index.php/events/petrochemical_asia_2012/ Bangkok Business
Expect hard-hitting top speakers, latest technology show-cases, case-studies from operators, presentations from leading technology suppliers and consultants, and high-quality networking opportunities.

Date: 20 June 2012 - 21 June 2012

Venue: Bangkok

Country: Thailand


Contact Person: Abel Koh

Email: info@clarionevents.asia

Tel: +65 6590 3972

Registration Website: http://www.petrochemical-asia.com/ ]]> 2012-06-20T00:00:00+08:00 http://events.scoopasia.com/index.php/events/clean_power_asia_2012/ Bali International Convention Centre Business
• Clean power policy updates
• Updates in regulation, pricing & tariffing
• Efficient and cost effective cleaner fossil power generation (power plant efficiency, optimization, retrofitting, clean coal technologies)
• The latest technology updates and investment opportunities in renewable energy projects (geothermal, wind, hydro, bioenergy, solar)
• Financing and investment opportunities

Date: 14 May 2012 - 16 May 2012

Venue: Bali International Convention Centre

Country: Bali, Indonesia


Contact Person: Priya Balraju

Email: info@clarionevents.asia

Tel: +65 6590 3978

Registration Website: http://2012.cleanpower-asia.com/ ]]> 2012-05-14T00:00:01+08:00 http://events.scoopasia.com/index.php/events/metering_billing_crm_asia_2012/ Centara Grand & Bangkok Convention Centre Business
Date: 8 May 2012 - 9 May 2012

Venue: Centara Grand & Bangkok Convention Centre

Country: Thailand


Contact Person: Marj

Email: marj@clarionevents.asia

Tel: +65 6590 3970

Registration Website: https://www.synergyregistrations.com/registrations/MeteringAsia/2012/MEA/ ]]> 2012-05-08T01:00:00+08:00 http://events.scoopasia.com/index.php/events/6th_annual_learning_world_2012/ TBA Business
After gaining much success in Learning World 2011, it is our great pleasure to welcome you to the 6th Annual Learning World 2012! Learning World is Asia’s authoritative Learning and Development event that brings together L&D Leaders and People Leaders from different continents at a single platform to establish key best practices, address emerging and pressing challenges, and bring ever-lasting business changes to the organization.

Are you ready? We look forward to welcoming you in Hong Kong!

TOP 5 REASONS WHY YOU SHOULD NEVER MISS LEARNING WORLD 2012

~INTENSE PANEL DISCUSSION and ROUND TABLE SESSIONS moderated by renowned L&D leaders sharing views, best practices and experience that are most helpful to your current and future organization goals

~Gain STRATEGIC BUSINESS INFORMATION from brand new speakers from award winning or industry recognized companies/experts

~NETWORKING OPPORTUNITY ABOUND! Learn future trends and valuable insights through talking with other L&D professionals across the globe

~Benchmark your current strategies and initiatives with your peers and PLAN FOR THE FUTURE!

~TIME AND MONEY. If you learn just one thing, it could generate cost and time savings as well as increased revenue down the road. A small investment now will have big pay-off later


For more information, please contact:
Mr. Saint - saint@unistrategic.com (with the Subject Code "LW-SA")

Date: 26 April 2012 - 27 April 2012

Venue: TBA

Country: Hong Kong


Contact Person: Saint

Email: saint@unistrategic.com

Tel: +65 6825 9625

Registration Website: http://unistrategic.com/eng/events-detail.asp?cid=1&nid=379&sid=2&vid=&ppage= ]]> 2012-04-26T00:30:00+08:00 http://events.scoopasia.com/index.php/events/world_of_executive_pa_conference_2012/ World Resort Sentosa Business World of Executive PA 2012 Conference
Pre-Conference Workshop : 18th April 2012 lead by Ms. Sue France
Main Conference : 19th – 20th April 2012
@ Resort World Sentosa, Hard Rock Hotel, Singapore

Dear Boss,

this two day specially tailored exciting and interactive course for Executive PAs will help your PA to strengthen their communication skills, overcome the difficulties of working with more than one boss, provide insights to achieve work/life balance, and develop their business management skills. It is also relevant as actual situations will be discussed. PAs will be expected to participate fully in this workshop to be able to return to work with many new ideas, techniques, and skills and apply them in practice.


email me at willy.k@unistrategic.com with subject code "WEPA-ES" for the detailed agenda.

Date: 18 April 2012 - 20 April 2012

Venue: World Resort Sentosa

Country: Singapore


Contact Person: Willy Kwan

Email: willy.k@unistrategic.com

Tel: +6568259674

Registration Website: http://unistrategic.com/eng/events-detail.asp?cid=1&nid=405&sid=&vid=0&ppage=4 ]]> 2012-04-18T01:00:00+08:00 http://events.scoopasia.com/index.php/events/fundamentals_of_industrial_coatings_non_metallic_materials_application_mast/ Hotel Istana Business *Participant will learn by active interaction during the program through the use of exercises, syndicate and group discussion on the program topics and real life issues.
*With more than thirty (30) trainer year of experience, you will work through a simulated coating and lining imaginary project methodology, work-out execution plans & cost schemes, put in place measurement to monitor progress and efficiency. Moreover, participants will be exposed to all aspects including team building, motivation and inspiration of team members and other significant communication skills.

Who Should attend:
*All production, maintenance and operation engineer and supervisors who are engaged in the daily routine plant maintenance and the implementation of the master maintenance schemes.
*Corrosion, Inspection, Materials and Integrity engineers.
*Corrosion engineers, coordinators, supervisors and inspectors.
Coating manufacturers, painting contractors and construction companies project leaders and technical representatives.
*Inhouse Training are also available with attractive offer!!


For complete brochure or enquiry, please contact:
Peter St.
Marketing Manager - INBI
Telp: +65 8620 1587
Email: peter@inbi.com.sg (With subject SFIC)

Date: 26 March 2012 - 30 March 2012

Venue: Hotel Istana

Country: Kuala Lumpur, Malaysia


Contact Person: Peter St.

Email: peter@inbi.com.sg

Tel: 86201587
]]> 2012-03-26T01:00:00+08:00 http://events.scoopasia.com/index.php/events/time_management_skills4/ Stamford Road Business “I don’t have time!”

How often have we heard these words? We have even said it ourselves. Take a moment and reflect. How often have we wasted our time away without realising it? Thus, a better understanding and awareness of how we spend our time and learning the technique to help us improve our time management would help us to be more focused and spent our time productively. After all, time is a scarce and valuable resource.

“This course enables me to achieve my KPIs by
implementing all the concepts and skills learnt.”
- Mr Andy Ong, Head of Programming & Publicity,
Singapore Discovery Centre Ltd

Objectives
At the end of the course, participants will be able to:

have a better knowledge of the effects of stress and the need to manage stress
identify the time wasters in your life
apply the techniques in managing yourself to better manage the time to reduce the stress and be more effective in your work


Outline

Introduction to Stress
- stress vs stressors
- negative effects of stress
- positive effects of stress-management


Managing Stress and Time Management
- manage yourself
- taking charge- practice CIP
- understanding the 2 circles in your life
- practice optimism
- avoid procrastination
- why people procrastinate

- ways to avoid/correct the most common forms of procrastination


Organise your workload to prevent over commitment
- the COR approach
- 80/20 rule
- gaining focus- urgent vs important
- weekly planning and daily dos list

Getting trap in your anger

Handle interruptions
- time log

- learning to say use the 'straight' or 'soft' No to persistent offenders

Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

For Whom
Executives and supervisors who needs to effectively manage their time and work.

Workshop Details and Fee
Course Date
14 Mar 2012

Duration
9am to 5pm

Venue
Stamford Road, near Dhoby Ghaut MRT

Early Bird Closing
21/2/2012

Fee Per Participant
S$288.90 (Early Bird)
S$331.70 (Normal)
S$256.80 (Member)
Fee is inclusive of 7% GST, training materials and tea-breaks.

Trainer
Ms Chua Bee Choo

Participants' Comments
"I've learnt to better manage my time and prioritise on urgent and important task."
- Ms Raja Siti Zahriah, Special Operations Command, SPF, Unit Welfare Officer

"The art of saying "No" and the 80/20 rule is very useful, it helps to prioritise my work!"
- Ms Eve Leong, Ascendas Land, Assistant Executive

"I've learnt to exercise assertiveness and apply tools to prioritise tasks."
- Ms Angeline Ong, Exxonmobil Chemical Operations Private Limited, BA Assistant

Participants will receive a Certificate of Attendance upon course completion.

Date: 14 March 2012

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-03-14T01:00:00+08:00 http://events.scoopasia.com/index.php/events/managing_challenging_customers_professionally4/ Stamford Road, Near Dhoby Ghaut MRT Business Do you have to face demanding and unreasonable customers who drive you up a wall? Are you finding it impossible to keep your cool when interacting with such difficult customers? Managing challenging customers is a fact of life for customer service personnel. It is not uncommon to meet customers who are rude, frustrated or angry.

Failing to manage them properly will not only result in the loss of these valuable customers, it may also trigger the spread of negative word-of-mouth communication about your organisation. Thus it is important that customer service personnel learn how to respond to these difficult customers, in a way that make them feel positive about you and your organisation.

“I have learnt to be more systematic with customer interaction/feedback. The skills I learnt allow me to deliver better services to customers at work.”

- Mr Pek Yoke Liang Sam, Senior Engineer, Singapore Technologies Electronics Limited

This two-day course is designed to provide customer service personnel with skills and techniques to manage challenging customers' needs and ultimately achieve a win-win situation.
Objectives
At the end of this two-day workshop, participants will be able to:

understand why customers are challenging and the 10 demandments of challenging customers
recognise the importance of your role in managing challenging customers
identify the different personality styles and apply strategies to manage individual challenging customers
develop a systematic and practical process to lessen your stress levels while dealing with challenging customers
create a win-win situation for both customers and service giver


Outline

Why are Customers Challenging/Difficult
- the common service breakdowns
- the 10 Demandments of challenging customers

Challenging Customers- The Importance to Manage Them
- our critical role in managing challenging customers
- the costs of ignoring challenging customers
- turning customers' complaints into service opportunities for exceeding customers' expectations
- the people vs process customer service, knowing which works best in challenging situations

Understand the Psychological Needs of Customers
- identifying the different personality styles of challenging customers
- understanding the needs and wants of the different personality styles of challenging customers

Applying the 8-step Process of Handling Challenging Customers and Winning Them Back!
- the power of the mind in handling challenging customers
- handling the customer's emotions in challenging situations
- understanding the needs and expectations of the challenging customer and the situation before solving through the "Power of Five"
* body language
* verbal language
* active listening
* appropriate questions
* paraphrasing
- respond to customers' explicit and implicit needs and expectations
- customise solutions that fit
- end on a positive note
- follow-up with action plans
- applying the 8-step process through skills practices of challenging customer scenarios:
* the angry customer
* the unreasonable customer
* the confused customer
* the verbally abusive customer
- video and review plays applying the 8-step process in their own challenging customer scenarios


Methodology
Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions.

For Whom
Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging customers.

Workshop Schedule and Fee
Course Date
13 & 14 Mar 2012

Time
9am to 5pm

Venue
Stamford Road, near Dhoby Ghaut MRT

Early Bird Closing
21/2/2012

Fee Per Participant
S$374.50 (Early Bird)
S$417.30 (Normal)
S$342.40 (Member)
Fee is inclusive of 7% GST, training materials and tea-breaks.

Trainer
Ms Grace Lee

Participants' Comments
"The 8 steps process of handling challenging customers and winning them back is relevant and practical to our daily encounter with people."
- Mr Rajendran s/o Ramiah, Deputy Superintendent, Immigration and Checkpoints Authority of Singapore

"I now know what to do and what not to do and have confidence in handling challenging customers."
- Mr Teo Peck Hoon, Exams Operation Officer, Seameo Regional Language Centre, Examinations Bureau

"The trainer is cheerful, knowledgeable and friendly."
- Nor Idzafarhane Binte Bagio, Inspector, Immigration and Checkpoints Authority of Singapore

Participants will receive a Certificate of Attendance upon course completion.

Date: 13 March 2012 - 14 March 2012

Venue: Stamford Road, Near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 62204008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=37&Itemid=58 ]]> 2012-03-13T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_email_writing1/ Stamford Road, near Dhoby Ghaut MRT Business A great part of communication in today's workplace is done through emails. However, much time is wasted or meaning is misinterpreted when the messages are not clearly written.

This one-day workshop will help participants enhance organisational efficiency by writing clear, concise and courteous emails in a professional manner. It covers strategies and techniques that email writers can use to improve the readability of their messages and to communicate meaning effectively and quickly.

Objectives
After this workshop, the participants will be able to:

write clear, concise and courteous emails in a professional way
use appropriate tone and language to communicate meaning effectively
present information in a reader-centric manner


Outline

Common Problems in Email Writing

Formatting Workplace Email
- salutations and closings
- email signature

Getting Readers' Attention
- subject line
- distribution lists


Organising Contents
- writing plans for different purposes
- listing, sub-headings and tables

Use Correct Language and Appropriate Tone
- formal and informal language
- plain English
- rapport building

- positive words
- concise messages
- active and passive voice

Email Etiquette Review


Methodology
Participants are guided through practical steps of the topic with a combination of lectures and group discussions.

For Whom
Executives and administrators who in the course of his or her work need to correspond through emails.

Workshop Schedule and Fee
Course Date
9 Mar 2012

Duration
9am to 5pm

Venue
Stamford Road, near Dhoby Ghaut MRT

Early Bird Closing
17/2/2012

Fee Per Participant
S$310.30 (Early Bird)
S$353.10 (Normal)
S$278.20 (Member)
Fee is inclusive of 7% GST, training materials and tea-breaks.

Trainer
Ms Audrey Lai

Participants' Comments
"I have learnt about active and passive methods in emails, and now know how to use the correct language and appropriate tone when writing them."
- Ms Low Guek Eang, Executive Assistant/Worker Education Programme, Institute of Technical Education

"I have learnt how to be more professional in my email writing. Now my readers can have a clear and better understanding of my emails."
- Mr Muhammad Firdaus Bin Johari, Police Officer, Special Operation Command, Singapore Police Force

"Understanding email netiquette has enhanced my professionalism and improved communication through email correspondence."
- Ms Leong Pui Ying, Paravet Officer, Special Operation Command, Singapore Police Force

Participants will receive a Certificate of Attendance upon course completion.

Date: 9 March 2012

Venue: Stamford Road, near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 6220 4008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=367&Itemid=304 ]]> 2012-03-09T01:00:00+08:00 http://events.scoopasia.com/index.php/events/coaching_for_peak_performance1/ Stamford Road, near Dhoby Ghaut MRT Business Effective management is about coaching and motivating your staff to achieve personal excellence and satisfaction in their work.
Effective coaching will help to grow your staff's potential and develop cohesion and trust among your team members. Therefore, being a good coach will help you create a happy and high performance team.
This one day course will point out all the essentials in how to coach to achieve peak performance.
Objectives
After the one-day workshop, participants will be able to:

foundation of performance coaching
understand their staff's real concerns and problems
assist staff to overcome limitation and discover their full potential
discuss actual workplace problems and practice/improve one's coaching skills

Outline


Essence of Coaching
- why some managerial techniques are ineffective in today's economy?
- understanding the 5 steps coaching methodology: C.O.A.C.H.


Clear Goals
- aligning your staff to company's vision by setting clear goals
- understanding and uncovering the motivation factor of your staff


Overcome Obstacles
- using effective questioning techniques to uncover real concerns
- instilling powerful self-belief and confidence

Action Plan

- facilitating mindset change and exploring new possibilities
- formulating detailed and effective action plan

Commitment

- gaining staff's commitment and ownership
- leveraging on available resources to achieve success

Highlight Agreement

- summarised key discussion points
- establish milestone checks and KPI to ensure progress

Methodology
Participants are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions.

For Whom
Every supervisor/manager who wants to coach their team members to achieve greater performance.

Workshop Schedule and Fee
Course Date
7 Mar 2012

Time
9am to 5pm

Venue
Stamford Road, near Dhoby Ghaut MRT

Early Bird Closing
14/2/2012

Fee Per Participant
S$288.90 (Early Bird)
S$331.70 (Normal)
S$256.80 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Trainer
Mr Koh Thong Joo

Participants will receive a Certificate of Attendance upon course completion.

Date: 6 March 2012

Venue: Stamford Road, near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=411&Itemid=288 ]]> 2012-03-06T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_cash_flow_management3/ Grand Park City Hall or similar Business During economic downturns, one of the reasons why businesses go under is because they run out of cash. Therefore, it is important to know where your cash is generated from as well as understand your cash position. This strategy will ensure that organisations not only remain intact but also profitable during tough times.

With an in-depth understanding of cash flow statements, managers and executives will be able to analyse the profitability of the organisation from the point of view of its operating dynamics rather than the value of its assets.

"Now I have a clearer view of financial statements, which will be helpful in budgeting and introducing cash flow statement in my company back at work."
- Ms Merlyn D'Cruz, Finance Manager, Income Group of Companies

This workshop will enable non-finance professionals to walk away with a sound knowledge of how to analyse financial statements, understand the framework for making business financing decisions and efficient working capital management.

Objectives
After this one-day workshop, participants will be able to:
apply the techniques to develop cash flow statements
prepare cash flow budgets
interpret the performance of an organisation through analysing the cash flow statements
appreciate the importance of effective cash flow management


Outline
Introduction to Financial Statements
- the link between the three financial statements:
* balance sheet
* profit and loss account
* cash flow statement

Myth of "Profit"
- I made profit, but where is the cash?
* definition of profits
* subjective judgments influencing the profit figures: provision and accruals
* reconciling between the profits and cash flow figures

Preparing Cash Flow Statement
- cash flow from operating activities
* direct method versus indirect method
- cash flow from investing activities
- cash flow from financing activities

Cash Flow Budgeting
- planning and developing an annual budget
- forecasting and projection of future activities
* operating, investing and financing
- preparing operating activity budgets
- preparing cash flow budget

Cash Flow Statement Analysis
- do the numbers make sense?
- using the published financial statements of listed companies, to interpret the financial and operating performance in terms of:
* liquidity
* solvency
* profitability
* financing
* investing

Cash Flow Strategies for Your Business
- risk consideration in cash flow management
- factors to be considered when designing an effective cash flow system


Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

For Whom
HR managers, general/admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business decisions.

Workshop Details and Fee
Date
6 Mar 2012

Time
9am to 5pm

Venue
Grand Park City Hall Hotel or similar

Early Bird Closing
14/2/2012

Fee Per Participant
S$417.30 (Early Bird)
S$460.10 (Normal)
S$385.20 (Member)
Fee is inclusive of 7% GST, training materials, lunch and tea-breaks.

Trainer
Mr Lim Kaim Soon

Participants' Comments
"Now I can prepare a better budget using the tools I've learnt. The concepts and skills can also be applied when managing new projects."
- Mr Jeremy Tan, General Manager, Braid Logistics Asia Pte Ltd

"The skills and concepts learnt can be used to prepare for forecasting and budgeting exercises."
- Mr Mohd Kahliab Bin Zainal Abidin, CEO, EMAAN Inspection Pte Ltd

"I have learnt the difference between a forecast and a budget, and how to do a proper cashflow projection."
- Ms Guan Xiaoyan, Accounts Executive, Smartronic Projects Pte Ltd

Participants will receive a Certificate of Attendance upon course completion.

Date: 6 March 2012

Venue: Grand Park City Hall or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 62204008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=345&Itemid=204 ]]> 2012-03-06T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_accounts_receivable_management/ Stamford Road, Near Dhoby Ghaut MRT Business This is intensive workshop on accounts receivable management. While sales are important, it is more crucial that the amounts sold on credit are ultimately received on a timely basis with minimal bad debt losses.
The workshop trains participants on how to define a credit strategy, implement a credit policy, understand and interpret the fundamental information in financial statements, monitor accounts receivable outstanding and improve the effectiveness in the collection of accounts receivable.

Objectives
After the one-day workshop, participants will be able to:

define a credit strategy
implement a credit policy
understand and interpret the fundamental information in financial statements
monitor accounts receivable outstanding
improve the effectiveness in the collection of accounts receivable

Outline
Understanding the need for credit sales
Fostering credit awareness
Defining a credit strategy
Understanding the need for a credit policy
Knowing the benefits of having a credit policy
Appreciating the factors that influence the credit policy
Implementing the credit policy
Gathering credit information
Understanding financial statements
Applying financial analysis of financial statements
Monitoring accounts receivables
Knowing the reasons for slow collection
Pre-empting excuses for not paying promptly
Seeing tell-tale signs of potential bad debts
Using collection techniques
Case study & practical exercises


Methodology
Concepts and applications will be taught using simple analogies. Participants will each be given a set of course materials together with practical exercises to complete during the workshop. There will be a case study for participants to role play in debt collection.

For Whom
Any person who is involved directly and indirectly with the responsibility of sales, marketing,credit approval, credit review and collection.

Workshop Schedule and Fee

Course Date
2 Mar 2012

Time
9am to 5pm

Venue
Stamford Road, near Dhoby Ghaut MRT

Early Bird Closing
9/2/2012

Fee Per Participant
S$310.30 (Early Bird)
S$353.10 (Normal)
S$278.20 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Trainer
Mr Raymond Ang

Date: 2 March 2012

Venue: Stamford Road, Near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 62204008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=422&Itemid=290 ]]> 2012-03-02T01:00:00+08:00 http://events.scoopasia.com/index.php/events/grammar_for_business_writing/ Stamford Road, Near Dhoby Ghaut MRT Business In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.

The course addresses the three issues underlying all errors of grammatical usage: the idea of Standard English, the effects of language change on English grammar, and the effects of language attitudes on our perception of "correct" English. It will be of interest to anyone who wishes to increase his or her confidence in preseting English clearly, and improve his or her editing and proofreading abilities.

This course also addresses the challenges faced by writers in business writing, and covers the essential units in the English grammar that will help the participant communicate clearly. Participants will be able to use the different resources for checking their grammar accurately, as well as identify with the real examples that they come across in their everyday writing.

Objectives
After the one-day workshop, participants will be able to:

recollect how the English language works
communicate more accurately and effectively
use precise vocabulary to convey the intended meaning
avoid common English errors to polish their business writing

Outline

The Structure of English
- words
- phrases
- clauses
- sentences


Noun countability
- paper or papers
- food or foods

Tenses
- I have replied to the email or I had replied to the email

Transitivity
- I look forward to hear or I look forward to hearing

Subject and Verb Agreement
- About 50 per cent of the members is or are absent

Correct Sentence Structures

Types of Sentences
Punctuation
Commonly Confused and Misused Words
- revert or reply
British and American Spellings


Methodology
Participants are guided through practical steps of the topic with a combination of lectures, group work, worksheets, and proofreading and editing of business documents.

For Whom
Managers, executives, and non-executive staff.

Workshop Schedule and Fee
Course Date
1 Mar 2012

Time
9am to 5pm

Venue
Stamford Road, near Dhoby Ghaut MRT

Early Bird Closing
9/2/2012

Fee Per Participant
S$288.90 (Early Bird)http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=446&Itemid=330
S$331.70 (Normal)
S$256.80 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Trainer
Ms Florence Au

Date: 1 March 2012

Venue: Stamford Road, Near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 62204008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=446&Itemid=330 ]]> 2012-03-01T13:00:01+08:00 http://events.scoopasia.com/index.php/events/advance_skills_for_administrative_professionals2/ Grand Park City Hall or similar Business Gain the knowledge you need as a personal assistant, secretary or administrative assistant to become a valued and productive member of your organisation. Your role has evolved into a complexity of shifting roles and responsibilities.

This workshop will provide you with the advanced skills needed to improve your competency, gain confidence and develop your capacity to take on new levels of responsibility to advance your career.

Objectives
After this workshop, participants will be able to:

managing the major challenges at different organisational levels in today's business environment
re-awakening your creative thinking abilities to add value to your organisation and have fun!
set challenging goals to motivate people to perform effectively and enjoy their work
building a cohesive and effective team by applying the five stages of team development
creating and managing change effectively to shape your future
dealing with conflicts to achieve team effectiveness


Outline

Managing in the New Competitive Landscape
- globalisation and technological change
- collaboration across "boundaries"
- you and your career


Creating and Managing Change
- managing change
- shaping the future
- shaping YOUR future


Motivating for Performance
- setting goals that motivate
- understanding employees' needs
- job satisfaction: quality of work life


Creative Thinking Skills
- why your boss expects you to think creatively
- characteristics of a creative person
- techniques to generate solutions


Teamwork
- stages of team development
- team role behaviours
- creating a winning team

Leadership
- what is your leadership style?
- leadership intervention in stages of team development
- increasing awareness for team effectiveness

Conflict Management
- team effectiveness and conflict management
- conflict management styles
- conflict handling strategies


Methodology
Participants are guided through practical steps of the topic with a combination of role play, assessments, individual and group discussions, interactive activities, reflection, lectures and storytelling.

For Whom
Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management.

Workshop Schedule
Course Date
1 & 2 Mar 2012

Time
9am to 5pm

Venue
Grand Park City Hall Hotel or similar

Early Bird Closing
8/2/2012

Fee Per Participant
S$556.40 (Early Bird)
S$620.60 (Normal)
S$513.60 (Member)
Fee is inclusive of 7% GST, training materials, lunches and tea-breaks.

Trainer
Ms Katherine Chua

Date: 1 March 2012 - 2 March 2012

Venue: Grand Park City Hall or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 6220 4008

Registration Website: http://www.eontraining.com.sg/index.php?option=com_content&task=view&id=396&Itemid=272 ]]> 2012-03-01T01:00:00+08:00 http://events.scoopasia.com/index.php/events/marketing_measurement_in_vietnam_seminar/ Hotel Equatorial Ho Chi Minh City 242 Tran Binh Trong, District 5, Ho Chi Minh City, Vietnam Business
Recessions and soaring inflation rates are seen as the worst of times for marketers. More than before, marketers in Vietnam are under immense pressure to reduce cost, improve effectiveness and increase contribution to sales and growth. Without proper measurement frameworks and metrics, it is now a challenge to accurately account for and ensure that every marketing dollar is being put into optimal use. In Vietnam where costs are amplified, and impact played down amidst its vibrant and competitive advertising landscape, marketing resources allocation decisions have never been more complex than before.

Do you have the right techniques to prove that your marketing programmes are generating revenue for your company?
Can you accurately track & monitor user engagement on social media platforms like Facebook?
Are you able to capitalise on measurement frameworks & results for future campaigns?

This 2-day practical seminar on “Marketing Measurement in Vietnam” will provide you with tactics to account for marketing activities and their effectiveness in generating profits and brand goodwill. With hands-on sessions and varied case studies, you will be able to determine the performances of traditional media, obtain cost-effective marketing measurement techniques, utilise data collection tools like Google Analytics, build Social Media Engagement framework and understand how consumers make choices to improve messaging and ROI. Be confidently accountable and improve cost efficiency of your marketing budget today!

For more details, please visit http://conferences.com.sg/v4209-pmv-01j-l.pdf
For more information, please email Ms Joyce Yip at joyce@conferences.com.sg or call us at +65 6592 7355

Date: 1 March 2012 - 2 March 2012

Venue: Hotel Equatorial Ho Chi Minh City 242 Tran Binh Trong, District 5, Ho Chi Minh City, Vietnam

Country: Vietnam


Contact Person: Ms Joyce Yip

Email: joyce@conferences.com.sg

Tel: (65) 6592 7355

Registration Website: http://conferences.com.sg/v4209-pmv-01j-l.pdf ]]> 2012-03-01T01:00:00+08:00 http://events.scoopasia.com/index.php/events/how_to_engage_in_a_positive_performance_appraisal_discussion/ Stamford Road, Near Dhoby Ghaut MRT Business Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to.

Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the session. Don't let such a vital discussion be left to chance. EON has more than 15 years in training staff and reporting officers on how to positively engage in performance discussion.

Attend this talk and learn what you can do to help your supervisor help you.

Objectives
After the workshop, participants will be able to:

appreciate the purpose of performance discussion and appraisal
understand the roles in the performance management/appraisal process
appreciate the techniques to understand work expectations
prepare adequately to carry out self-evaluation and participate in performance discussion


Outline

The Performance Management Cycle
- Our roles and responsibilities in the cycle
- Clarifying the "bull's eye" expectation
- Navigating the environment to achieve the target
- Personal benefits of the performance management system

Approach towards Discussion
- The spirit of positive discovery
- The approach to continuous learning
- How to give & receive feedback positively

Preparing for Discussion
- Self-evaluation
- The scope of discussion
- Video demonstration of discussing the past, present and future
- Follow-up action planning


Methodology
This talk is delivered through short lectures, video and Q & A sessions.

For Whom
Any staff who needs to attend performance discussion with his/her supervisors.

Workshop Schedule and Fee
Time 9am to 12.30pm
Venue Stamford Road, Near Dhoby Ghaut MRT

Early Bird Closing
7/2/2012

Fee Per Participant
S$128.40 (Early Bird)
S$149.80 (Normal)
S$117.70 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Trainer
Mr William Thien

Date: 29 February 2012

Venue: Stamford Road, Near Dhoby Ghaut MRT

Country: Singapore


Contact Person:

Email: information@eontraining.com.sg

Tel:

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-29T01:00:00+08:00 http://events.scoopasia.com/index.php/events/working_with_different_personalities5/ Stamford Road Business An office environment, small as it might be, will have people working together to achieve similar goals. There are going to be employees that bring with them personality traits which are unique to the individual. While some characteristics are welcome, there are others that can result in unnecessary challenges and ultimately affect the dynamics of the office environment.

Therefore, if we were able to develop skills and techniques to handle and manage them, it would make the workplace a happier place to work in. This one-day workshop will provide techniques and ideas on how to manage your team dynamics.

Objectives
After this course participants will be able to:
- understand what is a "difficult" person and why the need to address these difficult people
- understand the 4 basic behavioural styles of people
- understand the different classification of difficult people and how to work with them
- strategies to help coping with different personalities
- know what we can do to prevent ourselves from being a difficult person to others

Outline
Introduction
- What is a "difficult" person?
- What are the causes
- Some thoughts about difficult people

Styles and Understanding Behaviour
- What is behaviour
- Understanding the 4 styles of behaviour
- Understanding the intent under each style of behaviour
- The different approaches to dealing with difficult people

Working with the Different Types of Difficult Personalities
- The Tank
- The Know-It-All
- The Whiner
- The Negativist
- The Grenade
- The Think-They-Know-It-All
- The Super Agreeable Person
- The Indecisive Person

Strategies to cope with 'Difficult' Personalities

Ways to ensure we are not the difficult person ourselves

For Whom
Executives and administratos who need to work with different types of people

Workshop Schedule and Fee

Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 7/2/2012

pant
S$288.90 (Early Bird)
S$331.70 (Normal)
S$256.80 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Date: 28 February 2012

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-28T01:00:00+08:00 http://events.scoopasia.com/index.php/events/workplace_communication_from_singlish_to_standard_english3/ Stamford Road Business English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation.

In this one-day course, you will practice standard English in a fun way through interactive group work and hands-on tasks. There will be case practice to reinforce the use of standard English and videos to differentiate between Singlish and standard English.

After this course, learners will be able to communicate in standard English and create a positive image for themselves and their organisation.


Objectives
At the end of this workshop, participants will be able to:
- replace Singlish with the use of standard English for effective communication
- improve proficiency in the English language
- project a professional image in communication with colleagues and customers
- communicate in standard English that is understood by all


Outline
Importance of Using Standard English at the Workplace

Differences between Singlish and Standard English

Common Pronunciation Errors
- word stress
- silent letters
- plural markers
- vowel length

Standard English vs Singlish Vocabulary
- words with dialect origin
- wrong word choice

Standard English vs Singlish Structures - sentence and question structures
- “be” verb omission
- singular and plural usage
- preposition issues
- use of “lah”, “hor”, “meh”, etc and other features of Singlish

Strategies to Overcome Barriers in Using Standard English



For Whom
Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English.


Workshop Schedule and Fee
Course Date 24 Feb 2012
Duration 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 2/2/2012

Fee Per Participant
S$267.50 (Early Bird)
S$310.30 (Normal)
S$235.40 (Member)
Fee is inclusive of 7% GST, training materials and tea-breaks.

Date: 24 February 2012

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-24T01:00:00+08:00 http://events.scoopasia.com/index.php/events/clearing_settlement_custody_2012/ Grand Copthorne Waterfront Hotel Singapore Business
Workshop A:
Collateralized Transactions – Protection against Unforeseen Casualties
led by Helen Baker, Collateral Management Product Specialist, Euroclear Bank

Workshop B:
The Absolute Necessity of Operations, IT, and Settlements Training
led by Sean Ring, Trainer, 7City

Critical Questions Addressed in 2012

•Where are the global markets heading?

•How will the US and EU regulations affect Asia?

•Is Asia’s regulatory infrastructure stable and scalable enough to respond to market movements?

•What are the mechanics, challenges and opportunities in RMB Cross-border settlement?

•How will the OTC derivatives markets develop and implications?

•What are the best practices for an efficient clearing operation?

Date: 21 February 2012 - 21 February 2012

Venue: Grand Copthorne Waterfront Hotel Singapore

Country: Singapore


Contact Person: Rita Parasurum

Email: rita.parasurum@informa.com

Tel: 6565082401

Registration Website: http://www.clearingcustodyasia.com/ ]]> 2012-02-21T01:00:01+08:00 http://events.scoopasia.com/index.php/events/conducting_performance_appraisal_sessions_successfully3/ Hotel Rendezvous or similar Business Performance appraisal is an unavoidable supervisory activity as employees look forward to understand how their superior views their performance. Linking performance appraisal to rewards makes the session even more sensitive to handle.

Just how can the appraiser handle such a delicate situation with control and confidence? How can the appraiser deal with different employee styles? How can the appraiser give feedback based on well documented facts? What are the characteristics of a good interview that appraisers can emulate?

Through video training, class exercises and discussion, this course will equip appraisers with knowledge, techniques and skills to conduct performance management with confidence.


Objectives
After this workshop, the participants will be able to:
- use documentation techniques to accurately record performance for feedback
- interpret competencies to establish sound reasons for their ratings
- give rating in a consistent manner and avoid common errors
- discuss performance issues with the correct focus
- carry out performance management as a continuous process


Outline
Key to Successful Performance Management
- the performance management and coaching cycle
- checklist on things to prepare for appraisers

Rating Performance
- techniques for consistent rating
- legitimate mitigating reasons to recognise variations in performance
- techniques to rate competencies
- errors to avoid

The Interviewing Process
- planning the communication for better reception
- documentation methods for accurate feedback
- directing the focus forward through action planning

Engaging Different Employee Styles
- silent and disengaged
- deflective and defensive
- lack of confidence
- aggressiveness
- gaining acceptance from the employee

Activity
- identifying the characteristics of a good interview


For Whom
All team and project leaders, supervisors, executives and managers who need to appraise.


Workshop Details and Fee
Course Date 17 Feb 2012
Duration 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing
26/1/2012

Fee Per Participant
S$342.40 (Early Bird)
S$406.60 (Normal)
S$299.60 (Member)
Fee is inclusive of 7% GST, training materials, lunch and tea-breaks.

Date: 17 February 2012

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (+65) 6220 4008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-17T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_administration_of_salary_and_payroll3/ Stamford Road, near Dhoby Ghaut MRT Business Salary and payroll administration is a complex responsibility where regulations have to be strictly complied with in accordance with the various legislation. A wrong interpretation of either the legislation or regulations will result in misrepresentations.

This will lead to misunderstandings between employers and employees and can result in conflict situations where staff morale will be affected. This practical workshop aims to provide participants with valuable insights into best practices relating to salary and payroll administration.

Objectives
After this two-day workshop, participants will be able to:
understand the statutory obligations on payroll matters
differentiate between entitlements and benefits
know the rights of employers on matters relating to benefits
appreciate best practices on payroll matters


Outline
Understanding Salary Structure
- salary structure and total salary
- basic salary
- allowances
- fixed vs variable salary
- flexible wage system


The Legislation on Payroll Matters
- scope of the Employment Act
- highlights of the CPF Act
- over/ under payment


Legal Compliance and Practices
- definition of salary
- definition of rate of pay
- working hours
- shift duties
- rest days and public holidays
- computation of overtime pay
- salary period and time of payment
- payment on dismissal and resignation
- payment of AWS and bonuses
- authorised deductions
- notice period
- annual leave entitlement
- maternity benefits
- retrenchment benefits
- retirement benefits


Part-Time Employment
- term of employment for part-time employees
- benefits of part-time staff
- calculation of part-time wages


Effective Payroll System
- payroll policy
- notification of salary changes



For Whom
Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors.

Workshop Schedule and Fee
Early Bird Closing: 26/7/2011

Fee Per Participant
$450.00 (Early Bird)
$510.00 (Normal)
$410.00 (Member)

Fee is inclusive of training materials and tea-breaks.

Date: 16 February 2012 - 17 February 2012

Venue: Stamford Road, near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: //

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-16T01:00:00+08:00 http://events.scoopasia.com/index.php/events/setting_kpis_goals_for_effective_job_performance6/ Hotel Rendezvous or similar Business Most organisations practice some degree of management by objectives (MBO), some are driven by corporate vision, mission and strategy; yet other organisations adopted variations of the balance scorecard model. Regardless of which business model, management and employees must be equipped with the skills to set clear and aligned key performance indicators and individual staff goals.

From the employee point of view, the connection between their goals, performance and rewards must achieve what is known as the "line of sight" principle.

This workshop will give the participants a step by step guide, together with the necessary practical process and tools needed, for successful implementation.


Objectives
After the workshop, participants will be able to:
- appreciate corporate strategic areas and KPIs
- identify specific and measurable individual goals
- align individual goals with departmental goals


Outline
Corporate KPIs
- developing organizational vision and mission statements
- identifying strategic areas
- type of key performance indicators (KPIs)
- how to establish key strategic activities

Linking to Department Objectives
- defining department functional objectives
- relating corporate strategic areas to department strategies
- defining departmental key activities
- establishing department performance indicators and targets
- resolving inter-department co-ordination

Getting Staff Members to Write Their Own Goals
- type of goal
- level of outcome
- how to write good goal statements using SMART goals criteria
- how to set goals with subordinates with the line of sight principle

Tackling Practical Problems
- lack of connectivity
- routine tasks as goal statements
- areas difficult to quantify
- vague goal statement
- no targets to set
- "why rock the boat?" by setting high targets
- other challenges

Work Tools (Worksheet Format) Included
- drafting corporate mission, vision, strategic areas and key performance indicators
- identifying department strategies
- identifying cascading goals
- identifying line of sight performance indicators
- identifying organisational vision-individual task connectivity
- planning goals for self and subordinates
- individual goal setting
- developing the level of performance outcome
- identifying individual performance goals (non-cascading)
- developing individual performance goals (non-cascading)
- performance self evaluation


For Whom
Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals.


Workshop Schedule and Fee

Time 9am to 5pm
Venue Grand Park City Hall Hotel or similar
Early Bird Closing 26/1/2012

Fee Per Participant
S$374.50 (Early Bird)
S$417.30 (Normal)
S$342.40 (Member)

Fee is inclusive of 7% GST, training materials, lunch and tea breaks.

Date: 16 February 2012

Venue: Hotel Rendezvous or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (+65) 6220 4008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-16T01:00:00+08:00 http://events.scoopasia.com/index.php/events/credit_risk_asia/ Singapore Business
When Basel III was announced a year ago, many market observers played down the impact of the new ruling on Asian banks. Basel III requires banks to hold top-quality capital totalling 7 per cent of their risk-bearing assets compared to current requirement of 2 per cent. It is significantly lower than what banks had feared plus it comes with the comfort of a longer time frame for implementation. However growing concerns has been voiced out across Asia notably on computing counterparty credit risk, credit valuation adjustment and liquidity risk management.

Key Speakers:

* Christoph Michel, Chief Risk Officer - Natixis, Hong Kong
* Jaime Azcoiti, EVP & Director (Risks) - Citic Bank International, Hong Kong
* Lawrence Antioch, Managing Director (Risks) - DBS, Singapore
* Pierre Mengal, Director, Head of Collateral Service Asia Pacific - Citi, Singapore
* Dr. Ersel Korusoy, Director, Counterparty Credit Portfolio Management - RBS Global Banking & Markets, Singapore
* Fakhri Sarjan, Director, Head Portfolio Management of Global Credit Products - Deutsche Bank, Germany
* Goh Chin Yee, Head MIS & Capital Planning - OCBC Bank, Singapore
* Manish Maheshwari, Portfolio Risk Manager - Standard Chartered, Singapore
* Dr. Oliver Chen Senior Research Fellow - NUS Risk Management Institute, Singapore

Do not miss this conference to:

* Gain insights on how Basel III will affect Asian banking system
* Leverage on counterparty risk mitigation techniques
* Elevate capital planning and management to the next level
* Fortify strategies for active credit portfolio management
* Protect from modelling failures

Key topics:

* Road to Basel III
* How credit risk quantification will change under Basel III?
* Counterparty credit risk – Pre & post crisis
* ICAAP – A formula for survival
* Accurately measuring and benchmarking credit portfolio risk
* Auditing the faux pas of models in keeping banks out of trouble

Who should attend:

CEOs, CFOs, CROs, Vice Presidents, Managing Directors, Directors, Heads, General Managers, Senior Managers and Managers of Credit Risk Management, Credit Portfolio Management, Risk Management, Risk Analytics, Basel II, Capital Management, Portfolio Management and Risk Modelling.

Date: 15 February 2012 - 16 February 2012

Venue: Singapore

Country: Singapore


Contact Person: Syafiq Mobin

Email: syafiq.mobin@fleminggulf.com

Tel: +6 03 2141 5357

Registration Website: http://www.fleminggulf.com/finance/world/credit-risk-asia ]]> 2012-02-15T00:00:00+08:00 http://events.scoopasia.com/index.php/events/understanding_employee_insurance_including_work_injury_and_compensation_act/ Stamford Road, near Dhoby Ghaut MRT Business Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing foreign workers.

Understand what employee insurances are statutorily required and what are for corporate ideals.

Objectives
After the workshop, participants will be able to:

- understand what are the statutory employee insurance
- know the consequences of not following the law
- discover what are the common corporate employee insurance

Outline

Introduction to Employee Insurance
- definitions to Employee Insurance
- how it forms part of human capital management
- "statutory" vs "corporate" employee insurances

Statutory Employee Insurances
- the need to make it a law
- understand WICA (Work Injury and Compensation Act)
- understand the medical insurance coverage for foreign workers
* what type of insurance
* what is the amount


Corporate Employee Insurances
- why do we need them if we already have statutory employee insurances
- know what are the corporate insurances commonly provided


Review of Samples of Insurance
- policy schedules
- policy details

Methodology
Participants are guided through practical steps of the topic with a combination of lectures, exercises, and group discussions.

For Whom
HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace.

Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 20/1/2012

Fee Per Participant
S$288.90 (Early Bird)
S$331.70 (Normal)
S$256.80 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Date: 10 February 2012

Venue: Stamford Road, near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: +65 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-10T01:00:00+08:00 http://events.scoopasia.com/index.php/events/effective_event_management1/ Stamford Road, near Dhoby Ghaut MRT Business A well-run and dynamic event helps people remember it for all the right reasons and elevates your company's brand.

If you want to refine, update and expand your event management skills, don't miss this practical and interactive workshop. It provides you a structured, step-by-step guide on how to develop and manage nay event impressively and with ease. You will be equipped with easy-to-follow methods, templates and checklists to aid you in your event management projects. You will also be involved in single and group exercises to stretch your imagination. Real case studies will also be shared for greater learning during the programme.


Objectives
After the two-day workshop, participants will be able to:
- learn the principles in event management
- design, conceptualise and plan a memorable event
- find out how to budget for an event
- publicise and market the event effectively
- implement the plan with success and manage it with ease
- draw up useful checklists and templates for event management
- pay attention to details that will make or break the event
- increase your confidence and ability as an event planner


Outline
Planning
- Determine the what, who, why, how of the event
- Create a comprehensive task list
- Develop the concept, ideas, design creatively
- Prepare a clear event brief and learn how to budget
- Identify relevant key players & plan a quality programme

Managing
- Determine the administration needs
- Resolve accounts and invoicing with ease
- Draw up useful project plans and checklists
- Establish efficient communications with the key players
- Prepare a contingency plan

Marketing
- Devise a comprehensive publicity plan to market the event, covering: Advertising, Public Relations, Branding
- Identify the appropriate media
- Develop suitable collaterals for the event

Operating
- Find out how to do staffing for your event and delegate task
- Determine the most suitable method of onsite billing
- Handling delegates with care
- Learn the essential ethics and etiquette in event management

Closing
- Establish efficient ways to obtain feedback
- Closing the accounts with ease
- Adopt integrated communications for post-event publicity
- Find out how to conduct helpful post-mortems
- Impress with your appreciation to key players


For Whom
Marketing executives, managers, HR executives, managers, event coordinators who are responsible for preparing, designing and implementing events.


Workshop Schedule and Fee
Early Bird Closing : 17/1/2012

Fee Per Participant
S$450.00 (Early Bird)
S$510.00 (Normal)
S$410.00 (Member)

*Fee is inclusive of training materials and tea breaks.

Date: 9 February 2012 - 10 February 2012

Venue: Stamford Road, near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 6220 4008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-09T01:00:00+08:00 http://events.scoopasia.com/index.php/events/essential_writing_skills_for_the_workplace3/ Business Writing as a part of everyday communication has become an essential skill for everyone in the modern workplace. Regularly, we are expected to 'put it in black and white'. The modern use of email as a prime communication tool adds on to the need to master writing skills to get the right message across.

This comprehensive two-day course is designed to help you deal with common difficulties in written communication such as organising ideas into paragraphs, using the right style and the right tone, linking information in a business document and using different formatting for different business correspondences.

Master the art of writing to 'think what you write and write what you think'. Getting things done quickly often depends on how well we communicate!


Objectives
At the end of this two-day workshop, participants will be able to:
- plan the correspondence in a reader-centric approach
- write in a professional way to convey meaning accurately
- identify and correct common grammatical and word usage errors
- format writing for different business correspondences


Outline
7Cs of Writing Skills

Sentence Structures for Foundation

Reader-centric Approach for Planning
- purpose
- audience
- content

Paragraphs for Organisation and Coherence

Style for the Right Tone
- active and passive voices
- old-fashioned language
- jargon and acronyms
- misused words

Grammar for Accuracy
- verbs and tenses
- nouns and pronouns
- subject-verb agreement
- prepositions
- punctuation

Format and Writing Etiquette for Professionalism


For Whom
Managers, executives, administrators, secretaries and support staff who need to write letters,memorandum and e-mails in the daily work.


Workshop Schedule and Fee
Course Date 8 & 9 Feb 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 18/1/2012

Fee Per Participant
S$449.40 (Early Bird)
S$513.60 (Normal)
S$406.60 (Member)
Fee is inclusive of 7% GST, training materials and tea-breaks.

Date: 8 February 2012 - 9 February 2012

Venue:

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-08T01:00:00+08:00 http://events.scoopasia.com/index.php/events/financial_statements_made_easy/ Grand Park City Hall Hotel or similar Business Financial statements are an important source of information about a company. By understanding the characteristics and items in financial statements, we will be able to interpret and use the information effectively for many other purposes such as analysis, budgeting or reporting.

This course is designed to discuss the main features of the financial statements prepared by a business enterprise. After this course, participants will be able to understand the meaning and fundamental structure of the financial statements, and make effective use of the information.

Objectives
At the end of this one day workshop, participants will be able to:

- discuss the main features of the financial statements prepared by a business enterprise
- understand the meaning and fundamental structure of the financial statements, and the inter-relationship of the items in the statements
- apply key management ratios to evaluate the strengths and weaknesses of the business operations
- apply various analytical techniques to examine the performance of the business operation


Outline

What You Want to Know about the Financial Statements?
- nature and role of accounting
- desirable qualities of a financial report
- accounting as an information system
- financial and management accounting compared
- fundamental accounting assumptions
- accounting policies
- objectives of financial statements
- user groups and their areas of interest

Three Basic Financial Statements
- balance sheet
- profit and loss account
- cash flow statement

Interpretation of Auditors' Reports
- objectives and scope of audit
- reasonable assurance
- true and fair view
- auditors opinion

Analysing Performance of an Enterprise
(including case study and interpretation techniques)
- liquidity ratios
- profitability ratios
- solvency ratios
- asset management ratios
- stock market ratios


Methodology
Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions.

For Whom
Managers and executives who have little or no knowledge of accounting, but need to know how basic accounting works, and apply accounting related techniques when making business decisions.

Venue Grand Park City Hall Hotel or similar
Early Bird Closing 17/1/2012

Fee Per Participant
S$417.30 (Early Bird)
S$460.10 (Normal)
S$385.20 (Member)
Fee is inclusive of 7% GST, training materials, lunch and tea-breaks.

Trainer
Mr Lim Kaim Soon

Date: 7 February 2012

Venue: Grand Park City Hall Hotel or similar

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: +6562204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-07T01:00:00+08:00 http://events.scoopasia.com/index.php/events/telephone_etiquette_techniques_on_handling_difficult_customers/ Stamford Road Business
Love the phone or hate it, it is becoming clear that it is the way to do business and it is here to stay. As the telephone is now widely used in business, it is important that we excel in areas of telephone communication. So being able to handle telephone calls efficiently and effectively will let you go a long way to enhance not only your own image but also the image of your organisation.
Objectives
At the end of the course, participants will be able to:

say how callers measure their service and what it takes for them to do their job professionally
demonstrate the 2Vs to project a professional image of themselves and enhance caller's confidence in them
say the four phases in a telephone call
apply the techniques to handle different difficult caller situations
demonstrate proper telephone etiquettes to enhance the image of themselves and that of the organisation


Outline

Customer Service Basics
- Service as defined by customers
- Understand what it takes to do your job professionally

You As The Communicator
- How to create a positive physiology
- How to manage your voice
- Use professional service language
- Use of questions - types of questions
- Use of empathic listening - levels of listening

The Structure of a Telephone Call
- The 4 phases of a telephone call
- Telephone skills assessment

Develop Telephone Etiquette to Project a Professional Image
- Annoncing yourself
- Put customer on hold
- Making an outgoing call
- Terminating a call
- Role Play

Techniques in Handling Different Difficult Situations
- The approach to dealing with angry/irate callers
- Methods to handle caller's questions
- Ways to interrupt a talkative caller to refocus them back to the issue
- The different methods of saying "No" when it is just not possible to accede to their requests
- Ways to get callers to work with you towards your proposed solutions
- Role Play


Methodology
Participants are guided through practical steps of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures.

For Whom
Those who have to handle customers over the phone regularly.

Workshop Schedule and Fee
Course Date 3 Feb 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 13/1/2012
Fee Per Participant S$267.50 (Early Bird)
S$310.30 (Normal)
S$235.40 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Trainer
Ms Chua Bee Choo

Participants' Comments
"The concepts taught were very helpful, at least now I know how to handle difficult customers."
- Ms Phyllis Ong, Receptionist, Esprit Retail Pte Ltd

"I have learnt to be more professional and have gained a positive mindset."
- Ms Siti Marizam Bte Ahmad, Senior Customer Service Executive, ABR Holding Limited

"The trainer is fun, lively, enthusiastic and practical."
- Ms Norpipah Bte Ibrahim, Corporate Support Officer, Nanyang Polytechnic

Participants will receive a Certificate of Attendance upon course completion.

Date: 3 February 2012

Venue: Stamford Road

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: (65) 62204008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-03T01:00:00+08:00 http://events.scoopasia.com/index.php/events/essential_skills_for_managers2/ Stamford Road, near Dhoby Ghaut MRT Business A manager's job is varied and complex. To complete their daily duties and responsibilities, they will need technical, people and conceptual skills. A lot of people are well-equipped with the technical skills but lack of the people aspects.

In this highly interactive 2-day training, the participants will learn how to communicate, motivate and lead his team. Managers with good people skills will be able to get the best out of his people. Participants will leave with a specific action plan in relation to their own individual/team development and the confidence to maximise performance.


Objectives
After the two-day workshop, participants will be able to:
- identify the role and responsibilities of an effective manager
- articulate different management styles & the appropriate use of those styles
- appreciate how teams develop and demonstrate the important skills needed for effective team development
- identify what motivates their people and how to give them constructive feedback on their performance
- use techniques to efficiently manage their own and their team's time, and delegate tasks with confidence
- demonstrate effective communication, feedback and coaching skills to build positive working relationships


Outline
Role & Responsibilities of a Manager

The Task, the Team and the Individual

Management Styles

Managing Your Team Development

Stages of Team Development

Understanding Individual Strengths within Team and Maximising Team Performance

Key Skills for Effective People Management
- communications skills
- questioning and listening skills
- motivating your team members and yourself
- feedback techniques, approaches, & models
- problem solving
- dealing with difficult situations
- learning styles
- training, coaching, mentoring for performance improvement
- coaching skills
- managing your time effectively
- planning and prioritisation
- delegating effectively
- settling and reviewing goals


For Whom
Anyone working with a team of people who would like to gain confidence in conducting meetings effectively and create positive meeting outcomes for the participants.


Workshop Schedule and Fee
Course Date 2 & 3 Feb 2012
Time 9am to 5pm
Venue Stamford Road, near Dhoby Ghaut MRT
Early Bird Closing 11/1/2012

Fee Per Participant
S$481.50 (Early Bird)
S$545.70 (Normal)
S$438.70 (Member)
Fee is inclusive of 7% GST, training materials and tea breaks.

Date: 2 February 2012 - 3 February 2012

Venue: Stamford Road, near Dhoby Ghaut MRT

Country: Singapore


Contact Person: Effective Outsource Networks

Email: information@eontraining.com.sg

Tel: 6220 4008

Registration Website: http://www.eontraining.com.sg ]]> 2012-02-02T01:00:00+08:00